Refund & Cancellation Policy

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At website, you may book and pay for attendance at training courses run by the Please read these conditions carefully before booking any training course from the Site. By booking a course you agree to accept without modification the Terms and Conditions below. By viewing and using the Site you are deemed to consent to and accept the Terms and Conditions. Please read these Terms and Conditions carefully.

1.Changes to these Terms and Conditions

We reserve the right to change these Terms and Conditions at any time. Any changes are effective immediately upon posting to the Site. Your continued use of the Site constitutes your agreement to such Terms and Conditions.

2.Your Status

In order to book a training course you must be legally capable of entering into binding contracts.

3.Availability of Training Courses

We reserve the right to decline to supply any individual or company, or to refuse any booking for a training course.


Payment can be made online through the website, see ‘Attend a Course’ Part Payment is non-acceptable. Full Payment at the time of booking a course is required.

5.Cancellation and Refund Policy

You will have the right to cancel the booking of a training course up to five (week days meaning Monday, Tuesday, Wednesday, Thursday, Friday) working days before the commencement of that course. In that event you will be entitled to a full refund less 10% admin fees. Details of how to cancel your booking will be sent with your booking confirmation. At any time in advance of a course, you can substitute the name of the attendee for another name, without charge. You must substitute the ‘another name’ in writing. We reserve the right to cancel any training course. We shall not be required to provide any reason for such a cancellation. In that event you will be entitled to a full refund.

6.Online Section of a Course

You will have access to the course material from the date of initial login. Once you have logged on to the course modules, refunds cannot be made. You will be issued with a user name and password to facilitate your log in to the course material. Your subscription, and the user name and password, are personal to you and cannot be transferred to any other person without the prior written consent of Should you give your user name and password to any other person and in the event that the course material is accessed by a third party to whom you have given your username and password, may terminate your subscription without obligation to refund any fees.

7.Liability and Disclaimer

To the extent permitted by law, we provide the Site without any warranties or guarantees. In particular, we do not warrant that the Site or any of its contents are virus free. You must take your own precautions in this respect, as we accept no responsibility for any infection by virus or other contamination or by anything, which has destructive properties. Although we do our best to provide constant, uninterrupted access to the Site, we do not guarantee this. We accept no responsibility or liability for any interruption or delay. The Site provides content from other sources and while we try to ensure that material included on the Site is correct, we cannot accept responsibility if this is not the case. This disclaimer does not affect your organisation’s statutory rights. To the full extent allowed by law, you agree that will not be liable to you for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or relating to the Site. If we are found to be liable to you our liability shall not exceed the membership fees. Nothing in these terms and conditions shall exclude for personal injury or death caused by negligence.

8.Governing Law

The Terms and Conditions shall for all purposes be governed by and interpreted in accordance with the laws of Ireland. You and agree to submit to the exclusive jurisdiction of the Courts of Ireland. The place and performance of this agreement shall be Ireland.

9.Data Protection

All information received by us from your use of this Site will be in accordance with the Site’s privacy policy which can be viewed at We respect the value of personal information provided by you and will only otherwise transfer this information to the software host for the Site in order to facilitate your booking.